Refund Policy

Last updated: July 28, 2026

CaptionCraft is provided by Albert Yegon. We want you to be happy with your purchase. We offer a 30-day money-back guarantee on all CaptionCraft purchases, including Creator subscriptions and Founding Member lifetime access.

1. Refund window

If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. For recurring subscriptions, the 30-day window applies to your initial purchase; renewal charges are eligible for refund where required by law or at our reasonable discretion.

2. How to request a refund

Our order process and refunds are handled by our Merchant of Record, Paddle.com. To request a refund:

Visit paddle.net and look up your order using the email address you used at checkout, or
Email us at [email protected] with your order details and we will help you process the refund through Paddle.

Refunds are returned to the original payment method. Processing time depends on your bank or card issuer, typically 5–10 business days.

3. Cancellation vs. refund

You can cancel a Creator subscription at any time from your account billing page. Cancellation stops future renewals; your Creator features remain active until the end of your current billing period. Cancellation alone is not a refund — if you also want a refund of a recent charge within the 30-day window, request it as described above.

4. Additional information

For full payment, billing, and refund mechanics, see Paddle's Refund Policy and Checkout Buyer Terms. This Refund Policy is part of our Terms of Service.

5. Contact

Albert Yegon, trading as CaptionCraft — [email protected].